Data retention and deletion

Your data belongs to you. Here's how long CTD retains different types of data, and how to export or delete everything.

While your account is active

CTD retains your relationship data — contact profiles, email metadata, and relationship scores — for as long as your account is active. This data is what powers your network intelligence and warm path search.

Disconnecting integrations

You can disconnect any integration (Google, Microsoft, LinkedIn) at any time from Settings → Integrations. You can also revoke access directly from your Google or Microsoft account settings — CTD access is removed immediately without any further action needed inside the CTD app.

When you disconnect an integration, CTD stops refreshing data from that source. Existing contact data derived from that integration remains in your account unless you delete it.

Request your data

You can request a copy of all your CTD data at any time by emailing support@ctd.ai. Your data includes:

• All contacts and their details
• Your relationship scores and network graph
• Your lists

We'll provide it as a downloadable file in a portable format.

Prefer to pull your data yourself? Everything you see in the app is also available programmatically through our API, so you can retrieve exactly what you need, whenever you need it.

Deleting your account

When you delete your account:

• All personal data is permanently deleted — contacts, relationship scores, email metadata, and integration-synced data
• Deletion is irreversible — we do not retain your data after deletion
• Backups containing your data are purged on our standard backup rotation cycle

To delete your account, go to Settings → Account → Delete account, or contact security@ctd.ai.

Have a question or running into an issue? Email us at support@ctd.ai — we're happy to help.